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Area Manager
2 months ago
About the Role
Dexterra Group is seeking a highly skilled and experienced Area Manager to join our team. As a key member of our operations team, you will be responsible for overseeing multiple account operations and fostering client relationships to drive business growth and profitability.
Key Responsibilities
- Develop and maintain a strong understanding of client needs and tailor services to meet their specific requirements.
- Oversee and support site supervisors, team leads, and managers to ensure effective and efficient operations.
- Communicate performance expectations clearly, monitor and reward performance to ensure that plans, goals, and budgets are met.
- Identify and address gaps and opportunities in operating standards to enhance client satisfaction.
- Facilitate regular team meetings to ensure alignment on goals and objectives and address any issues or concerns.
- Foster a culture of continuous improvement, encouraging innovation and efficiency in operations.
- Ensure compliance with all company policies and regulatory requirements.
- Manage budgeting and forecasting processes, ensuring financial targets are met.
- Provide leadership, development, and mentoring to the site team, enhancing their skills and career growth.
- Ensure the implementation of health and safety policies to create a safe working environment for all employees.
- Manage conflict resolution and address any issues or grievances promptly and effectively.
- Identify new opportunities to market and sell new products and services within existing clients or to new clients.
- Align key Dexterra contacts with like positions within the client organization to create a strategic web of influence.
What We Offer
- Be part of a dynamic and growing industry leader.
- Career advancement opportunities.
- A collaborative and supportive work environment.
- A competitive compensation and benefits package.
Requirements
- Minimum of 5 years of management experience directing a team in facilities management or a related field.
- Bilingual in French and English is required.
- Proven experience managing janitorial services, with a preference for public sector experience in transit, municipal work, and hospitality.
- Excellent communication and presentation skills, both oral and written.
- Ability to lead others by demonstrating empathy, open-mindedness, and respect.
- Familiar with health, safety, and environmental management systems.
- Ability to travel between sites on a regular basis, with travel required.
- Strong interpersonal skills and the ability to build and maintain effective relationships with clients and team members.
- A clear criminal record check is mandatory for this role.
