Area Manager

1 month ago

Ottawa, Ontario, Canada Dexterra Group Full time

Job Title: Area Manager

About the Role:

We are seeking an experienced Area Manager to join our team at Dexterra Group. As an Area Manager, you will be responsible for supervising multiple account operations and fostering client relationships to increase new business opportunities and profitability for the company.

Key Responsibilities:

  • Develop and maintain a strong understanding of client needs and tailor services to meet their specific requirements.
  • Oversee and support site supervisors, team leads, and managers to ensure effective and efficient operations.
  • Communicate performance expectations clearly, monitor and reward performance to ensure that plans, goals, and budgets are met.
  • Identify and address gaps and opportunities in operating standards to enhance client satisfaction.
  • Foster a culture of continuous improvement, encouraging innovation and efficiency in operations.
  • Ensure compliance with all company policies and regulatory requirements.
  • Manage budgeting and forecasting processes, ensuring financial targets are met.
  • Provide leadership, development, and mentoring to the site team, enhancing their skills and career growth.
  • Ensure the implementation of health and safety policies to create a safe working environment for all employees.
  • Manage conflict resolution and address any issues or grievances promptly and effectively.
  • Identify new opportunities to market and sell new products and services within existing clients or to new clients.

What We Offer:

  • Be part of an industry that's more important than ever
  • Career advancement opportunities.
  • While other companies are downsizing, we are growing
  • Be #1 on day 1 by joining an industry leader

Requirements:

  • Minimum of 5 years of management experience directing a team in facilities management or a related field
  • Bilingual in French and English is required.
  • Proven experience managing janitorial services, with a preference for public sector experience in transit, municipal work, and hospitality
  • Excellent communication and presentation skills, both oral and written
  • Ability to lead others by demonstrating empathy, open-mindedness, and respect
  • Familiar with health, safety, and environmental management systems
  • Ability to travel between sites on a regular basis, with travel required
  • Strong interpersonal skills and the ability to build and maintain effective relationships with clients and team members
  • A clear criminal record check is mandatory for this role

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