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Culinary Services Supervisor

3 months ago

Milton, Ontario, Canada Tim Hortons Full time
Position Overview

The role of a Food Service Supervisor at Tim Hortons involves overseeing the daily operations of our culinary team to ensure exceptional service and quality.

Educational Requirements
  • Completion of secondary (high) school graduation certificate is mandatory.
Work Environment
  • Fast-paced and dynamic atmosphere.
  • Exposure to noisy, wet, and outdoor conditions.
Work Setting
  • Primarily within a restaurant environment.
Key Responsibilities
  • Develop and implement strategies to achieve work schedules.
  • Supervise and coordinate the activities of staff involved in food preparation and portioning.
  • Provide training to staff regarding job responsibilities, sanitation, and safety protocols.
  • Estimate necessary ingredients and supplies for meal preparation.
  • Recruit food service personnel.
  • Ensure compliance with quality control standards for food and service.
  • Prepare budget forecasts and cost estimates.
  • Address and resolve customer complaints or concerns effectively.
  • Maintain comprehensive records of inventory, repairs, sales, and waste management.
  • Compile and submit operational reports.
  • Prepare food order summaries for the culinary team.
  • Possess knowledge of the establishment's culinary offerings.
  • Oversee the assembly of trays and delivery of food trolleys.
  • Establish and manage work schedules for staff.
Supervisory Responsibilities
  • Direct supervision of 5-10 team members.
Physical and Work Conditions
  • Ability to thrive in a fast-paced environment.
  • Capable of working under pressure and meeting tight deadlines.
  • Must be able to stand for extended periods and engage in walking.
Personal Attributes
  • Strong client focus and efficient interpersonal skills.
  • Excellent verbal communication abilities.
  • Adaptability and flexibility in a team-oriented setting.
Experience
  • Minimum of 1 month to less than 7 months of relevant experience.
Additional Information
  • Recognized employer under government programs.
  • Parking facilities available for employees.
  • Permanent position with a commitment of 30 hours per week.
  • Work language: English.