Customer Experience Specialist

7 days ago

St Catharines, Ontario, Canada Enbridge Inc. Full time
About the Role

We are seeking a highly skilled Customer Experience Analyst to join our Customer Care team at Enbridge Inc. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers and agents.

Key Responsibilities
  • Provide coaching and support to agents on complex customer inquiries and account issues.
  • Analyze and resolve complex customer account issues, ensuring a positive experience for our customers.
  • Participate in employee training and development programs to enhance customer service skills.
  • Conduct data analysis to identify trends and performance indicators in Customer Care.
  • Support business initiatives through process enhancements and system improvements.
  • Collaborate with other departments to provide customer outreach and support.
Requirements
  • Postsecondary degree in a related field or equivalent experience.
  • Minimum 5 years' experience in customer service or a related field.
  • Strong analytical and decision-making skills.
  • Excellent written and oral communication skills.
  • Proficiency in Microsoft Office Suite.
What We Offer

Enbridge Inc. offers a competitive compensation package, including a comprehensive benefits program and opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

  • Customer Experience Specialist

    4 days ago

    St. Catharines, Ontario, Canada Enbridge Full time

    Customer Experience AnalystEnbridge is seeking a highly skilled Customer Experience Analyst to join our Customer Care team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers and agents.Key Responsibilities:Provide coaching and support to agents on complex customer issues and account...

  • Customer Experience Specialist

    4 days ago

    St. Catharines, Ontario, Canada Enbridge Full time

    Customer Experience AnalystEnbridge is seeking a highly skilled Customer Experience Analyst to join our Customer Care team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers and agents.Key Responsibilities:Provide coaching and support to agents on complex customer issues and account...

  • Customer Experience Specialist

    5 hours ago

    St. Catharines, Ontario, Canada Enbridge Full time

    About the RoleWe are seeking a highly skilled Customer Experience Analyst to join our Customer Care team at Enbridge. As a key member of our team, you will be responsible for providing exceptional customer service and support to our agents and customers.Key ResponsibilitiesProvide coaching and support to agents on complex process and account...

  • Customer Experience Specialist

    7 hours ago

    St. Catharines, Ontario, Canada Enbridge Full time

    About the RoleWe are seeking a highly skilled Customer Experience Analyst to join our Customer Care team at Enbridge. As a key member of our team, you will be responsible for providing exceptional customer service and support to our agents and customers.Key ResponsibilitiesProvide coaching and support to agents on complex process and account...

  • Customer Experience Specialist

    1 day ago

    St. Catharines, Ontario, Canada Enbridge Full time

    Customer Experience Analyst Job DescriptionEnbridge is seeking a highly skilled Customer Experience Analyst to join our Customer Care team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers and agents.Key Responsibilities:Provide coaching and support to agents on complex process and...

  • Customer Experience Specialist

    24 hours ago

    St. Catharines, Ontario, Canada Enbridge Full time

    Customer Experience Analyst Job DescriptionEnbridge is seeking a highly skilled Customer Experience Analyst to join our Customer Care team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers and agents.Key Responsibilities:Provide coaching and support to agents on complex process and...

  • Customer Experience Analyst

    4 days ago

    St. Catharines, Ontario, Canada Enbridge Full time

    Customer Experience AnalystEnbridge is seeking a highly skilled Customer Experience Analyst to join our Customer Care team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers and agents.Key Responsibilities:Provide coaching and support to agents on complex process and account...

  • Customer Experience Analyst

    4 days ago

    St. Catharines, Ontario, Canada Enbridge Full time

    Customer Experience AnalystEnbridge is seeking a highly skilled Customer Experience Analyst to join our Customer Care team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers and agents.Key Responsibilities:Provide coaching and support to agents on complex process and account...

  • Customer Experience Associate

    1 week ago

    St. Catharines, Ontario, Canada TD Full time

    Key ResponsibilitiesAs a Customer Experience Associate at TD, you will be responsible for creating an exceptional customer experience with every interaction and contributing to the ongoing improvement of the overall branch customer experience through service and advice.Customer FocusCreate an exceptional customer experience with every customer...

  • Customer Experience Associate

    1 week ago

    St. Catharines, Ontario, Canada TD Full time

    Key ResponsibilitiesAs a Customer Experience Associate at TD, you will be responsible for creating an exceptional customer experience with every interaction and contributing to the ongoing improvement of the overall branch customer experience through service and advice.Customer FocusCreate an exceptional customer experience with every customer...

  • Customer Experience Associate

    4 days ago

    St. Catharines, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch network, you will be responsible for delivering exceptional service to our customers, building strong relationships, and driving business growth.Key ResponsibilitiesProvide proactive and personalized...

  • Customer Experience Associate

    4 days ago

    St. Catharines, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch network, you will be responsible for delivering exceptional service to our customers, building strong relationships, and driving business growth.Key ResponsibilitiesProvide proactive and personalized...

  • Customer Experience Associate

    4 days ago

    St. Catharines, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch network, you will be responsible for delivering exceptional service to our customers, building strong relationships, and driving business growth.Key ResponsibilitiesProvide proactive and personalized...

  • Customer Experience Associate

    2 weeks ago

    St. Catharines, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.Key ResponsibilitiesProactively identify and address customer...

  • Customer Experience Associate

    2 weeks ago

    St. Catharines, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.Key ResponsibilitiesProactively identify and address customer...

  • Customer Experience Associate

    2 weeks ago

    St. Catharines, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.Key ResponsibilitiesProactively identify and address customer...

  • Customer Experience Manager

    4 weeks ago

    St. Catharines, Ontario, Canada SMART SUPER MART LTD Full time

    Job SummaryWe are seeking a highly skilled Client Service Supervisor to join our team at SMART SUPER MART LTD. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our client-facing staff, ensuring exceptional customer service and driving business growth.Key ResponsibilitiesTeam Leadership: Supervise and...

  • Seasonal Customer Experience Ambassador

    3 weeks ago

    St. Catharines, Ontario, Canada Indigo Books & Music Full time

    About Indigo Books & MusicIndigo is a leading Canadian retailer of books, gifts, and home decor. We are dedicated to creating a welcoming and inspiring environment for our customers and employees alike.Job SummaryWe are seeking a Seasonal Customer Experience Ambassador to join our team at Indigo Books & Music. As a key member of our sales floor team, you...

  • Seasonal Customer Experience Ambassador

    3 weeks ago

    St. Catharines, Ontario, Canada Indigo Books & Music Full time

    About Indigo Books & MusicIndigo is a leading Canadian retailer of books, gifts, and home decor. We are dedicated to creating a welcoming and inspiring environment for our customers and employees alike.Job SummaryWe are seeking a Seasonal Customer Experience Ambassador to join our team at Indigo Books & Music. As a key member of our sales floor team, you...

  • Customer Experience Lead

    2 weeks ago

    St. Catharines, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled Customer Experience Lead to oversee our high-performing Retail Service teams at Scotiabank. As a key member of our team, you will be responsible for leading and managing a team of Customer Experience Associates and Senior Customer Experience Associates, while championing Scotiabank's core values and culture.Key...