Theatre Operations Manager

2 weeks ago

Cranbrook, Canada Landmark Cinemas Full time

About Us

At Landmark Cinemas, we are a leading motion picture, theatre exhibition company that values our Cast & Crew, Guests, and business partners. We strive to create an exceptional movie experience for all, and our Cast & Crew are the backbone of our business. We believe in a culture of inclusion and mutual respect, valuing the uniqueness of all individuals and promoting a work environment that is engaging and fun.

Our Mission

We are committed to supporting the mental health and well-being of young Movie Lovers, including our Cast & Crew, through our partnership with Kids Help Phone and our sponsorship of Walk So Kids Can Talk. We aim to provide a safe and welcoming environment for all, and our Cast & Crew are dedicated to delivering exceptional Guest Service.

The Role

We are seeking an experienced Theatre Operations Manager to join our team. As a key member of our management team, you will be responsible for managing the daily operations of our theatre complex, including labour costs, cost of sales, revenue control, speed of service, Guest satisfaction, equipment & procedure training, safety of Guests & Cast, and film & product quality. You will also assist with the execution of operational policies and procedures, ensuring that internal controls are in place and followed.

Key Responsibilities

  • Manage daily operations of the theatre complex, including labour costs, cost of sales, revenue control, speed of service, Guest satisfaction, equipment & procedure training, safety of Guests & Cast, and film & product quality
  • Assist with the execution of operational policies and procedures, ensuring that internal controls are in place and followed
  • Assist with the selection, training & development, and employment experience of the Cast
  • Assist with the administration and operation of all pertinent systems (POS, audit documentation, training programs & projection)
  • Communicate on an ongoing basis with the management team, including the General Manager, by attending all schedule meetings and by use of the communication tools provided
  • Communicate and respond to outside resources, including Emergency Service personnel, Cinema Support Centre personnel, Operational leaders, Suppliers, Contractors, and Community Groups, to identify and resolve daily operational issues or concerns, as needed
  • Keep abreast of industry and facility related information to ensure current and up-to-date operations of the complex
  • Assist with the monitoring of Guest satisfaction, determine opportunities to enhance the movie-going experience, and respond appropriately to challenges or obstacles that reduce positive Guest interaction
  • Greet and engage Guests, making them feel special and helping to create memorable experiences
  • Be available and visible to Cast and Guests, observing and assisting with potential issues
  • Provide consistent performance feedback to Cast members and address performance issues in a timely manner using effective performance management tools
  • Work safely and ensure Cast members are made aware of and follow safe work practices, being prepared to respond in the event of an emergency, as required, including the coordination of Guest evacuation

Requirements

  • Minimum 1 year experience motivating and managing a dynamic team to achieve positive results in a timely manner
  • Proven track record in a leadership role within a fast-paced environment
  • Commitment to excellence in Guest service with proven ability to maintain significant attention to detail
  • An individual who sets actionable goals, takes the initiative to deliver, and shows persistence in problem-solving while keeping others focused on results
  • Proficiency with food production, revenue control procedures, and related systems would be considered an asset
  • Prior experience with projection or audio-visual equipment an asset
  • Excellent written, verbal, and listening communication skills and proficiency with the Microsoft Office suite

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