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Restaurant Team Lead

2 months ago

Chelsea, Canada Roberto Pizza Romana Full time
About the Role

We are seeking a highly skilled Shift Operations Manager to join our team at Roberto Pizza Romana. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant during peak hours.

Key Responsibilities
  • Establish and Implement Operational Procedures

Develop and maintain effective methods to meet work schedules, ensuring seamless service delivery to our customers.

Supervise and Coordinate Staff

Lead and motivate a team of food and beverage servers, providing guidance and support to ensure exceptional customer service and quality control standards are met.

Quality Control and Customer Service

Monitor and maintain high standards of food quality, presentation, and service, addressing customer complaints and concerns in a professional and timely manner.

Inventory Management and Record Keeping

Accurately maintain records of stock, repairs, sales, and wastage, ensuring accurate inventory management and minimizing losses.

Culinary Knowledge and Expertise

Have in-depth knowledge of our culinary genres and menu offerings, ensuring that our customers receive an exceptional dining experience.

Team Supervision and Evaluation

Supervise and evaluate the performance of your team, providing constructive feedback and coaching to improve their skills and productivity.

Working Conditions

This is a permanent, full-time position, working 36 to 40 hours per week. You will be required to work a variety of shifts, including evenings, weekends, and holidays.

Benefits
  • Gratuities
  • Free Parking
  • Team Building Opportunities
  • Variable or Compressed Work Week
Language Requirements

This role requires bilingual proficiency in English and en-US language.