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Senior Manager of Specialty Pharmacy Services
2 months ago
About the Role
McKesson is a leading healthcare company that delivers innovative solutions to improve patient care and outcomes. As a key member of our team, you will play a critical role in driving the success of our National Specialty Pharmacy business.
Key Responsibilities
- Oversee the strategic direction and operational performance of our National Specialty Pharmacy sites across Canada.
- Develop and implement pharmacy strategies, initiatives, and projects to drive business growth and improve patient outcomes.
- Lead a team of pharmacy professionals to create and implement department processes and procedures that align with our company's mission and values.
- Ensure standardization of processes and smooth rollout of national pharmacy initiatives and programs.
- Promote collaboration with Specialty Pharmacies across Canada and other business units to drive growth and improve patient care.
- Lead and support the development and achievement of strategic objectives and collaborative initiatives across business units.
- Ensure compliance with Quality Management systems, privacy SOPs, and other regulatory requirements.
- Act as a liaison to facilitate effective collaboration and communication with key stakeholders and ensure national pharmacy standards and processes are implemented and sustained.
- Manage the financial performance of our Specialty Pharmacy business, including dispensing revenue, margin, and profitability.
- Analyze and interpret financial and operational metrics to enhance the pharmacy business and create action plans to capitalize on growth opportunities.
- Ensure accurate monthly pharmacy inventory and reconciliation, compliance, and process audits.
- Responsible for Specialty Pharmacy AR and collaborate with Finance on collections, including managing payor audits to reduce and eliminate claw back risk.
- Drive excellence in Net Promoter Score results from patients, caregivers, and relevant stakeholders.
- Prioritize patient-centricity and superior customer experiences in all aspects of the pharmacy business.
- Promote and ensure that the highest quality of care is provided to patients and families.
- Participate and lead new business development initiatives involving Specialty Pharmacy for existing and potential clients in conjunction with Biopharma & Payer Solutions teams.
- Attend conferences to gain knowledge and solidify working relationships with navigation, providers solutions, clinics, and physicians.
- Lead a team in a large multi-level pharmacy division, including performance management, talent management, recruitment, engagement, and retention.
- Provide direction and support to respective regional leads, pharmacy managers, and pharmacy staff.
- Ensure company policies and regulatory standards are at the forefront of all activities and decisions.
Requirements
- Bachelor or Doctor of Pharmacy Degree.
- A valid license in good standing with the Ontario College of Pharmacists.
- Previous experience in Specialty Pharmacy or related field.
- 7-10 years of people and progressive pharmacy management experience.
- Expertise in major therapeutic areas required by Specialty Pharmacy Services.
- Excellent project management skills and time management skills.
- Possess finesse to manage relationships internally and externally.
- Ability to analyze and interpret data and trends and provide insights.
