Restaurant Host
2 days ago
Job Summary:
Cineplex is seeking a Restaurant Host to join our team at The Rec Room. As a Restaurant Host, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests, and maintaining a clean and welcoming environment.
Key Responsibilities:
- Receive and record guests' reservations and assign tables
- Greet guests at entrance of dining room, restaurant, or lounge and escort them to tables or other seating areas
- Maintain familiarity with the composition of all menu items
- Enroll guest into membership program as required
- Speak with guests to ensure satisfaction with food and service, and attend to complaints
- Let Rec Room leadership know about necessary dining room supplies and equipment
- Inspect dining and serving areas and equipment
- Support and co-ordinate activities of food and beverage servers and other serving staff
- Accept payment from guests for food and beverage and games as required
- Clean agreed designated areas, in accordance with downtime procedures, morning/evening routines and hygiene requirements
- Change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items
- At all times to be aware of and practice good customer relations, assisting the guest in any way which does not adversely affect other customers
- Attend to customer complaints satisfactorily
- Report any suspicious packages or parcels to management without delay
- Take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by customers, as well as fire escapes
- Carry out on-the-job training to ensure subordinate staff can carry out their duties effectively
- Be continually aware of, and maintain, the highest standards of personal hygiene and dress
- Ensure that any subordinate staff adhere to, and maintain, the highest possible standards of personal hygiene and dress
- Attend meetings and training courses as required
- Contribute and create an environment for a guest to 'Tell Better Stories'
- Welcome all guests with a warm, friendly greeting
Requirements:
- High school diploma or GED required. Applicants must be 18 years of age or older
- A certificate or diploma in a related field preferred
- Strong customer service and troubleshooting skills
- 1 year of restaurant service experience
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Computer literate, including effective working skills of MS Word, Excel and e-mail
- Professional appearance and manners
- Strong work ethic and positive team attitude
Work Conditions:
- Manual dexterity required to use desktop computer and peripherals
- Overtime as required
- Lifting or moving up to 20lbs may be required
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