Automotive Service Manager

7 days ago

Greater Sudbury Unitary Authority ON, Canada 401 Auto Full time $120,000
Job Summary

We are seeking an experienced Automotive Service Manager to lead our Service Department at 401 Auto. As a key member of our team, you will be responsible for ensuring exceptional customer service, developing and maintaining a culture of excellence, and driving sales and profitability.

Key Responsibilities
  • Customer Service: Provide exceptional customer service, ensuring customer satisfaction and loyalty.
  • Culture Development: Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching, and talent management.
  • Service Center Operations: Review and implement Service Center policies and procedures to improve the customer experience through high-quality service and rapport building.
  • Team Management: Coach team members to provide excellent customer service, recruit, develop, motivate, recognize, and hold accountable an Auto Service team that meets established objectives and targets for sales and profitability.
  • Sales and Profitability: Improve sales and profitability for the Service Center.
  • Compliance: Ensure compliance with Health and Safety and all other workplace regulations and policies.
  • Other Duties: Perform other duties as required by management.
Requirements
  • Experience: Minimum 5 years of experience in the automotive service industry, with a minimum of 3 years of management experience in the automotive industry.
  • Skills: Excellent communication, interpersonal, and time management skills, strong computer and leadership skills, and an Automotive Technician's License is an asset.
  • Flexibility: Must be willing to be flexible with work schedule.
What We Offer
  • State-of-the-Art Facilities: 20+ state-of-the-art facilities, including a 'google-like' call center and an 80,000 sq ft. centralized service 'Hub'.
  • Fun Work Environment: A high-energy, fast-paced, and fun work environment with various initiatives and rewards.
  • Employee Benefits: Individual and team-oriented coaching, mentoring, and training, employee pricing on parts, service, and at the Blackshop Restaurant and Wine Bar, a corporate swag e-site for employees exclusively, and on-site parking.
About Us

The 401 Group of Companies is proud to be recognized as one of Canada's fastest-growing Elite Business Management Groups, offering a full line of automotive, recreational vehicle, powersport, and marine products and service. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Yamaha, 401 Auto Financing, CampMart, and Grand River Boats.

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