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IT Support Specialist

2 months ago

Island View, Nova Scotia, Canada Employment and Social Development Canada Full time
Job Title: IT Support Analyst

We are seeking a highly skilled IT Support Analyst to join our team at Natural Resources Canada. As an IT Support Analyst, you will be responsible for providing technical support to our internal end-user clients, resolving a broad range of software and hardware issues, and working collaboratively with our team to find solutions and develop procedures.

Key Responsibilities:
  • Provide technical support to internal clients via phone, remote access, and in-person onsite
  • Resolve software and hardware issues, and develop procedures to improve support processes
  • Work collaboratively with the team to find solutions and share experiences
  • Record, prioritize, and resolve common informatics problems
Requirements:
  • Graduation from a two-year program of study in computer science, information technology, or a related field
  • Recent and significant experience in providing technical support in an IT Service Desk environment
  • Experience in configuring, maintaining, troubleshooting, and managing desktops, laptops, printers, and IT peripherals
  • Knowledge of call tracking software and Office Suite 365 configuration
  • Ability to communicate effectively orally and in writing, and to manage and prioritize workload
What We Offer:
  • A dynamic and collaborative work environment
  • Opportunities for career development and growth
  • A comprehensive benefits package
  • A flexible work arrangement
How to Apply:

To be considered for this opportunity, please submit your application, including your resume and a cover letter, to the contact information provided. We thank all applicants for their interest; however, only those selected for further consideration will be contacted.