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IT Support Specialist
2 months ago
We are seeking a highly skilled IT Support Analyst to join our team at Natural Resources Canada. As an IT Support Analyst, you will be responsible for providing technical support to our internal end-user clients, resolving a broad range of software and hardware issues, and working collaboratively with our team to find solutions and develop procedures.
Key Responsibilities:- Provide technical support to internal clients via phone, remote access, and in-person onsite
- Resolve software and hardware issues, and develop procedures to improve support processes
- Work collaboratively with the team to find solutions and share experiences
- Record, prioritize, and resolve common informatics problems
- Graduation from a two-year program of study in computer science, information technology, or a related field
- Recent and significant experience in providing technical support in an IT Service Desk environment
- Experience in configuring, maintaining, troubleshooting, and managing desktops, laptops, printers, and IT peripherals
- Knowledge of call tracking software and Office Suite 365 configuration
- Ability to communicate effectively orally and in writing, and to manage and prioritize workload
- A dynamic and collaborative work environment
- Opportunities for career development and growth
- A comprehensive benefits package
- A flexible work arrangement
To be considered for this opportunity, please submit your application, including your resume and a cover letter, to the contact information provided. We thank all applicants for their interest; however, only those selected for further consideration will be contacted.