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  • Toronto, Ontario, Canada Momentum Financial Services Group_new Full time

    Job Title: Central Authorization AgentJob Summary:Momentum Financial Services Group_new is seeking a highly skilled Central Authorization Agent to provide exceptional customer service support for retail stores in North America. As a key member of our team, you will be responsible for providing assistance related to the check cashing product, as well as...


  • Toronto, Ontario, Canada Momentum Financial Services Group_new Full time

    Job Title: Central Authorization AgentJob Summary:Momentum Financial Services Group_new is seeking a highly skilled Central Authorization Agent to provide exceptional customer service support for retail stores in North America. As a key member of our team, you will be responsible for providing assistance related to the check cashing product, as well as...


  • Toronto, Ontario, Canada Momentum Financial Services Group_new Full time

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  • Toronto, Ontario, Canada Momentum Financial Services Group_new Full time

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Central Authorization Agent

2 months ago


Toronto, Ontario, Canada Momentum Financial Services Group_new Full time
Job Summary

Momentum Financial Services Group_new is seeking a highly skilled and customer-focused Central Authorization Agent to join our team. As a Central Authorization Agent, you will play a critical role in providing exceptional customer service support to our retail stores in North America.

Key Responsibilities
  • Customer Service: Provide a high level of customer service to retail stores, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Product Knowledge: Acquire and maintain knowledge of our products and services, including check cashing, commercial accounts, and other financial services.
  • Communication: Communicate effectively with customers, store personnel, and other stakeholders via phone, email, and other channels.
  • Problem-Solving: Analyze and resolve customer issues, using problem-solving skills and technical knowledge to find solutions.
  • Record-Keeping: Maintain accurate and up-to-date records of customer interactions, transactions, and other relevant information.
  • Team Collaboration: Work collaboratively with other teams, including store staff, collectors, and other support personnel, to ensure seamless customer service.
Requirements
  • Experience: Minimum of 2+ years of experience in a customer-facing role, preferably in a retail or financial services environment.
  • Language Skills: Proficiency in French is essential, as the ability to communicate effectively in both English and French is required.
  • Skills: Demonstrated exceptional customer service skills, ability to thrive in a fast-paced team environment, and proficiency in Microsoft Office applications.
What We Offer

Momentum Financial Services Group_new is committed to providing a positive and inclusive work environment, with opportunities for growth and development. We offer competitive compensation and benefits packages, as well as a dynamic and supportive team culture.