Guest Relations Representative

4 weeks ago


Hamilton, Ontario, Canada Great Clips Full time

At Great Clips, we believe in a collaborative approach to deliver an exceptional experience, starting from the moment customers arrive at the salon until their service is complete. The following responsibilities will help ensure customer loyalty and satisfaction.

Are you currently enrolled in Cosmetology or Barber School and eager to gain practical experience in your future profession? We would love to discuss your current program and the opportunities available for you to work as a receptionist while you continue your studies. Our salon environment is lively, dynamic, and enjoyable, providing you with valuable insights for your career. We would also be thrilled to welcome you as a stylist once you obtain your license. ***Some educational institutions may offer credit towards your hours for the work you perform in our salon, so be sure to verify with your school.***

What qualities do salon owners seek in an outstanding Receptionist?

  • Greet customers warmly and professionally
  • Educate customers about Great Clips procedures, Online Check-in, and the Wait Time Monitor
  • Handle transactions and provide receipts
  • Possess general knowledge of retail products and offer recommendations
  • Manage customer flow between check-in and service
  • Ensure cleanliness and sanitation of the front desk and lobby area
  • Answer phone calls efficiently
  • Inform customers about available services
  • Update customer records with accurate contact information
  • Assist stylists in maintaining salon cleanliness and sanitation
  • Commit to a flexible schedule, including peak hours
  • Dedicate yourself to providing excellent customer service
  • Thrive in a fast-paced environment
  • Resolve customer issues effectively and efficiently

Sounds appealing? The salon owner is eager to hear from you. Embrace your passion for the beauty industry with a reputable brand. Join the Great Clips salon team today.

Job Ref #: ef7fdb16-3b51-ec11-a89c-005056bc33ab

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