Client Care Specialist

4 weeks ago

Toronto, Ontario, Canada BluePearl Full time

Position Overview: Veterinary Receptionist

Compensation: $ - $ / hour

This compensation range serves as a baseline and is influenced by experience and progression through our CareerTrax leveling framework.

Are you a skilled customer service expert?

Do you provide guidance, comfort, and support to those in need?

Are you eager to collaborate with some of the finest professionals in veterinary medicine?

If you are looking for a role within a team that fosters growth in a cooperative setting, we would love to hear from you.

At BluePearl, our Veterinary Receptionists play a crucial role in the success of our facility. In this role, you will be the first BluePearl Associate that clients encounter. Your responsibility will be to ensure that every client receives the attention and care they require. You must be able to maintain composure and compassion in emotionally charged and challenging situations for our clients.

Key Responsibilities:

  • Welcome clients with a warm smile and professional demeanor every time they enter our facility.
  • Maintain an approachable and friendly presence at all times.
  • Actively listen with compassion to clients' needs.
  • Communicate clearly and calmly, both in person and over the phone, ensuring clients easily understand.
  • Assess each client's unique needs and their pet's overall condition upon arrival.
  • Determine the urgency of emergency situations accurately.
  • Handle non-patient inquiries and direct them to the appropriate team member.
  • Confirm all appointments in advance, providing clients with precise information on how to prepare their pets.
  • Offer emotional support and resources to clients who are grieving in a sensitive and respectful manner.
  • Serve as a liaison between clients and service agencies during the handling of pet remains, ensuring a thorough and compassionate process.

Why Choose BluePearl?

  • Our passion lies in caring for pets. We provide Trupanion pet insurance and discounts for our associates on pet treatments, procedures, and food.
  • We encourage professional growth. Our technicians are recognized for their skill levels and can advance as they gain experience. We focus on developing our associates into leaders through talent development programs and leadership workshops.
  • To lead the industry with innovative quality care, we emphasize continuous learning. We offer an annual continuing education allowance, free educational sessions, and access to our BluePearl University for training, along with over 2,000 medical journals for our clinicians.
  • A regional licensed social worker is available to provide guidance on maintaining a healthy lifestyle in a fast-paced emergency and specialty care environment.
  • We promote a family-oriented culture in our facilities. We believe in collaboration to enhance lives through exceptional care for pets.

BluePearl is dedicated to fostering a diverse workplace where all individuals are treated with respect and dignity. We are an equal opportunity employer, and all applicants will be considered for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you require assistance or accommodation during the application process due to a disability, it is available upon request. We are committed to providing such assistance, and no applicant will be penalized for making such a request. We are an Equal Opportunity Employer and maintain a Drug-Free Workplace.

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