Service Coordinator

4 weeks ago


Vaughan, Ontario, Canada Staffix Professional Staffing Full time
Job Title: Service Coordinator

We are seeking a highly organized and communicative Service Coordinator to join our team at Staffix Professional Staffing. As a Service Coordinator, you will be responsible for delivering exceptional customer service to our clients, handling incoming calls, emails, and tickets, and communicating directly with clients and vendors to resolve issues.

Key Responsibilities:

  • Handle incoming calls, emails, and tickets to support our clients
  • Communicate directly with clients to provide status updates or necessary follow-up
  • Communicate and work directly with vendors to ensure client issues are resolved
  • Monitor incoming incidents reported at the Service Desk and route appropriately to respective teams
  • Basic 1st level troubleshooting and issue resolution
  • Clearly document issues and solutions
  • Assist the Service Desk to help meet all SLA requirements and exercise an ownership mentality toward customer needs

Requirements:

  • Comfort with Windows desktop and Microsoft Office Suite
  • Ability to grasp new technology
  • Ability to follow standard operating procedures
  • Ability to multitask
  • Strong organizational skills
  • Experience working in a customer-facing (in-person or remotely) role
  • Exceptional customer service and communication skills (including C-level)
  • Ability to set and manage client expectations
  • The ability to work effectively in a fast-paced environment
  • Strong time management skills
  • Attention to detail and strong desire to learn

What We Offer:

  • Excellent compensation and benefits, including competitive salaries commensurate with experience, family benefits plan, internal rewards, profit sharing, and a generous vacation plan


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