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Desktop Support Specialist

2 months ago

Edmonton, Alberta, Canada CB Canada Full time

Job Summary:

CB Canada is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our employees, ensuring that their computer hardware and software issues are resolved in a timely and efficient manner.

Key Responsibilities:

  • Provide technical support and assistance to employees, including troubleshooting and resolving computer hardware and software issues.
  • Install, configure, and maintain computer hardware and software, including printers and scanners.
  • Develop and implement technical solutions to improve the efficiency and effectiveness of our IT systems.
  • Collaborate with other IT teams to ensure seamless integration of technical solutions.
  • Provide excellent customer service and communication skills to ensure that employees are satisfied with the level of support provided.

Requirements:

  • 1 + years of experience in a technical support role, preferably in a mid-sized organization.
  • Proficient experience with Microsoft Windows desktop and applications, as well as Microsoft server environment, including Windows Server, Exchange, and SQL.
  • Expert knowledge of installing and configuring computer hardware, software, systems, networks, printers, and scanners.
  • Solid troubleshooting skills with both hardware and software, combined with excellent analytical skills and problem-solving ability.
  • Working knowledge and ability to identify areas of improvement through process or technology.
  • Highly motivated with great attention to detail and providing quality results.
  • Excellent interpersonal and communication skills, with the ability to interact with different levels and types of users.
  • Post-Secondary education in the field of Computer Science or equivalent.

What We Offer:

  • A competitive wage and benefits package.
  • The opportunity to work with a dynamic and growing company.
  • Professional development and growth opportunities.