Member Services Representative

4 weeks ago


Aurora, Ontario, Canada Meridian Full time
About the Role

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Meridian Credit Union. As a key member of our retail banking team, you will be responsible for providing exceptional service to our members, promoting our products and services, and building strong relationships with our community.

Key Responsibilities
  • Provide personalized service to members, responding to their inquiries and resolving issues in a timely and professional manner.
  • Identify and promote products and services that meet the needs of our members, providing qualified referrals and recommendations.
  • Work collaboratively with our retail banking team to achieve sales and service goals, while maintaining a high level of customer satisfaction.
  • Participate in branch activities and community events to promote Meridian's brand and build relationships with our members and the community.
  • Stay up-to-date on product knowledge and industry trends, providing expert advice to our members and colleagues.
Requirements
  • Previous experience in a customer service role, with a strong focus on sales and service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with members and colleagues.
  • Proven ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Strong knowledge of financial products and services, with the ability to provide expert advice to our members.
  • Flexibility to work a variety of shifts, including evenings and weekends.
What We Offer

As a Member Services Representative at Meridian Credit Union, you will have the opportunity to work in a dynamic and supportive team environment, with a focus on providing exceptional service to our members. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

About Meridian

Meridian Credit Union is Ontario's largest credit union, with over 360,000 members and 89 retail branches across the province. We are committed to providing exceptional service to our members, while building strong relationships with our community. Our mission is to help our members achieve their financial goals, while making a positive impact on the communities we serve.



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