Technical Support Specialist

4 weeks ago

Brampton, Ontario, Canada Tejas Solutions Full time
Job Title: User Support Technician

We are seeking a highly skilled User Support Technician to join our team at Tejas Solutions. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.

Key Responsibilities:
  • Technical Support: Provide technical assistance to users experiencing difficulties with computer systems and networks.
  • Problem-Solving: Consult user guides, technical manuals, and other documents to research and implement solutions to technical issues.
  • Customer Service: Respond to user inquiries and provide advice and training to users in response to identified difficulties.
  • Log Management: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Collaboration: Participate in the redesign of applications and other software to improve user experience.
Requirements:
  • Education: College/CEGEP or equivalent experience.
  • Experience: 7 months to less than 1 year of experience in a technical support role.
  • Skills: Excellent oral communication, ability to multitask, and fast-paced environment.
Work Environment:

Our team is committed to providing a welcoming and inclusive work environment for all employees. We offer a hybrid work arrangement and provide physical accessibility accommodations for employees with disabilities.

What We Offer:
  • Mentorship Programs: We offer mentorship programs that pair newcomers and/or refugees with experienced employees.
  • Diversity and Cross-Cultural Training: We provide diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees.
  • Support for Veterans: We support Veterans in translating their military skills and experience into the language of the civilian job market.

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