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Bilingual Service Support Specialist
3 months ago
About PBS Systems
PBS Systems is a leading provider of innovative business solutions for the automotive industry. With over 30 years of experience, we have established ourselves as a trusted partner for dealerships across North America.
The Opportunity
We are seeking a highly skilled and bilingual individual to join our Client Services team as a Service Support Analyst. As a key member of our team, you will play a critical role in providing exceptional training and support to our customers in the Service module of our software.
Responsibilities
- Provide comprehensive training to customers in the Service module of our software, utilizing both English and French languages.
- Deliver exceptional customer service, ensuring timely and effective resolution of customer inquiries and issues.
- Write and investigate tickets, escalating complex issues to the corresponding teams as needed.
- Support and troubleshoot issues with the Service Support team, utilizing strong problem-solving and analytical skills.
- Maintain accurate and up-to-date documentation, reflecting changes in departmental processes.
- Respond promptly to internal and external training requests, demonstrating a commitment to customer satisfaction.
- Collaborate closely with customers, delivering training sessions and navigating the Service module to provide expert assistance.
- Travel occasionally (approximately 25% of the time) to Canada and the USA, representing PBS Systems and providing on-site support.
Qualifications
- Excellent communication skills in both English and French, with the ability to articulate complex technical information.
- Proficiency in Microsoft Office Suite, with a strong understanding of software applications and technical systems.
- 1-2 years of experience in the automotive industry or dealership environment, with a proven track record of customer service and technical support.
- Superior problem-solving and analytical skills, with the ability to troubleshoot complex issues.
- Strong documentation and organizational skills, with a focus on accuracy and attention to detail.
- Effective time management and prioritization skills, with the ability to multitask and meet deadlines.
- High School diploma or equivalent, with a commitment to ongoing education and professional development.
What We Offer
- Internal promotion and growth opportunities, with a focus on employee development and career advancement.
- An education department dedicated to supporting employee growth and professional development.
- The opportunity to travel and represent PBS Systems, with a focus on building strong relationships with customers and partners.
- Access to an onsite gym and corporate membership to Goodlife, promoting a healthy work-life balance.
- Free parking and a range of staff benefits, including bonuses and referral incentives.
