Bilingual Service Support Specialist

2 weeks ago

Calgary, Alberta, Canada PBS Systems Full time
The Opportunity

PBS Systems is a leading provider of dealership management systems in North America, and we're looking for a skilled Bilingual Service Support Analyst to join our team. As a key member of our Client Services team, you will provide exceptional training and support to our customers in the Service module of our software, ensuring they get the most out of our platform.

The Role

We're seeking a highly organized and enthusiastic individual with excellent communication skills in both English and French. As a Bilingual Service Support Analyst, you will be responsible for:

  • Providing comprehensive training to customers in the Service module of our software
  • Offering exceptional customer service and support
  • Investigating and resolving issues in a timely manner
  • Maintaining accurate documentation and updating processes as needed
  • Responding to internal and external training requests
What We Offer

As a valued member of our team, you'll enjoy:

  • Opportunities for internal growth and development
  • Access to our education department for professional and personal growth
  • The chance to travel and work with our customers
  • Onsite gym access and corporate membership to Goodlife
  • Free parking and staff events
  • A bonus for product certification up to $4,800 per year
  • Great referral bonuses and staff discounts
Requirements

To be successful in this role, you'll need:

  • Excellent communication skills in both English and French
  • Strong computer proficiency with Microsoft Office Suite
  • 1-2 years of experience in the automotive industry or dealership environment
  • Superior customer service skills
  • Excellent problem-solving and troubleshooting skills
  • Strong documentation abilities
  • Effective time management and organizational skills
What We're Looking For

We're looking for a team player who is passionate about delivering exceptional customer service and support. If you're a motivated and organized individual with a strong work ethic, we'd love to hear from you.

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