Bilingual Service Support Specialist
2 weeks ago
PBS Systems is seeking a highly skilled Bilingual Service Support Specialist to join our Client Services team. As a key member of our team, you will provide exceptional training and support to our customers in the Service module of our software, ensuring they get the most out of our platform.
Key Responsibilities:
- Provide comprehensive training to customers in both English and French
- Offer exceptional customer service and support
- Investigate and resolve issues in a timely manner
- Collaborate with the Service Support team to troubleshoot and resolve complex issues
- Maintain accurate documentation and update processes as needed
Requirements:
- Excellent communication skills in both English and French
- Strong knowledge of Microsoft Office Suite
- 1-2 years of experience in the automotive industry or dealership environment
- Superior customer service skills
- Excellent problem-solving and troubleshooting skills
What We Offer:
- Internal promotion and growth opportunities
- An education department dedicated to helping you grow professionally and personally
- The opportunity to travel and work with a dynamic team
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