Business Analyst

1 week ago

Toronto, Ontario, Canada CB Canada Full time
Job Description

**Senior Business Analyst - UX Specialist**

**Job Summary**

CB Canada is seeking a highly skilled Senior Business Analyst - UX Specialist to join our team. As a Senior Business Analyst - UX Specialist, you will be responsible for leading user experience research activities, analyzing data, and making recommendations to improve business processes.

**Key Responsibilities**

  • Lead user experience research activities to identify business needs and opportunities for improvement
  • Analyze data to inform UX design decisions and create user research and usability testing plans
  • Conduct and lead moderated and unmoderated usability testing sessions
  • Monitor UX project execution and establish and track UX project metrics and UX product scorecards
  • Create user journeys, personas, process flow diagrams, surveys, and other appropriate artifacts to facilitate discussion and engagement
  • Analyze quantitative data with qualitative data to help drive product and design decisions
  • Demonstrate and present the results of user research for executives
  • Define performance metrics, analyze performance, find helpful data insights, and identify areas that need improvement
  • Work collaboratively with user experience designers, content writers, development teams, product teams, users, and other stakeholders as part of an agile software development process
  • Support, partner, and influence multi-disciplinary teams, including other business areas, to execute UX projects
  • Be a self-starter, take initiatives, and drive projects from beginning to end
  • Mentor and assist business analysts and UX designers as needed

**Requirements**

  • 4+ years of UX research experience
  • Solid experience conducting qualitative and quantitative research to identify needs, pain points, and workflow analysis throughout an Agile development process
  • Experience with using data analytics to identify UX research findings
  • Experience in developing user personas, journey maps, service design blueprints, information architecture diagrams, and other design artifacts as suits the needs of your project or product team
  • Experience in planning, prioritizing, conducting, analyzing, and communicating research in a variety of contexts
  • A dedicated advocate of a user-centered, evidence-based approach to product development, while balancing business needs
  • Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up
  • Experience in leading and conducting business analysis in order to assess client's business problems/opportunities and document the business requirements
  • Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition, and non-functional requirements definitions for assigned projects
  • Monitors progress, resolves problems, and reports regularly to I&IT management and stakeholders
  • Excellent analytical, problem-solving, and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills

**Nice to Have Skills**

  • Knowledge and understanding of Information Management principles, concepts, policies, and practices
  • Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions
  • Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

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