Customer Service Team Lead

1 week ago

Vancouver, British Columbia, Canada City Avenue Market Full time
About the Role

We are seeking a highly skilled Customer Service Supervisor to join our team at City Avenue Market. As a key member of our customer service department, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Supervise and lead a team of customer service representatives to ensure that they are providing excellent service to our customers.
  • Assign tasks and duties to customer service representatives to ensure that they are working efficiently and effectively.
  • Authorize returns and exchanges of merchandise to ensure that our customers are satisfied with their purchases.
  • Establish work schedules to ensure that our customer service department is adequately staffed at all times.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Supervise and coordinate the activities of customer service representatives to ensure that they are working together effectively as a team.
Requirements
  • College or CEGEP education.
  • 1-2 years of experience in a customer service role.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment.
  • Ability to work independently and as part of a team.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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