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Responsable H/F du Service en Chambre

3 months ago

Hamilton, Ontario, Canada Accor Hotels Full time
Accor Hotels est un leader mondial dans l'hôtellerie de luxe, offrant des expériences inoubliables à ses clients. Chaque établissement se distingue par son atmosphère unique et son engagement envers un service irréprochable.
Nous recherchons un(e) Responsable du Service en Chambre passionné(e) et expérimenté(e) pour intégrer notre équipe au sein d'un hôtel prestigieux.
Responsabilités :
- Superviser et coordonner toutes les opérations du service en chambre afin d'assurer une expérience client exceptionnelle.
- Garantir la mise en œuvre et le respect des normes de qualité, en veillant à leur application quotidienne par les équipes.
- Gérer efficacement une équipe de serveurs et de commis, en assurant leur formation continue et en favorisant une communication fluide.
- Maintenir une gestion du temps optimale pour garantir des livraisons ponctuelles et un service de qualité, même lors des périodes de forte affluence.
- Collaborer étroitement avec les autres départements (cuisine, réception, conciergerie) pour assurer une coordination harmonieuse des services.
- Analyser les retours clients et mettre en place des actions correctives pour améliorer continuellement la qualité du service.
- Gérer les budgets et optimiser les coûts tout en maintenant un niveau de service conforme aux attentes d'une clientèle exigeante.
Profil recherché :
- Expérience significative dans la gestion du service en chambre au sein d'établissements de luxe.
- Maîtrise des normes de qualité et capacité à les appliquer rigoureusement.
- Minimum 5 ans d'expérience en tant que Responsable ou Directeur du Service en Chambre dans un hôtel de luxe.
- Excellente maîtrise du français et de l'anglais.