OpenText Systems Support Specialist
3 weeks ago
Position Overview: Our esteemed client in the public sector is in search of an Intermediate OpenText Content Server Systems Support Specialist to assist with both ongoing and new OpenText operations and projects.
Contract Details: This role is initially a contract position with the potential for extensions. A hybrid work model is preferred, requiring on-site presence a few days a week.
Experience Requirements: Candidates should possess 3-5 years of experience with the OpenText Content Server in an on-premise setting.
Key Responsibilities:
- Oversee the maintenance and enhancement of OpenText Content Server software, including planning, execution, and testing of upgrades.
- Collaborate with the internal OpenText IT support team and Records Management Team to provide comprehensive support for the OpenText Content Server and its associated modules.
- Install new software releases, conduct system upgrades, evaluate and implement patches, and troubleshoot software-related issues.
- Monitor system performance to ensure the OpenText Content Server solution operates efficiently, making necessary adjustments for optimal functionality.
- Analyze and resolve issues related to server hardware, operating systems, and application software.
- Deliver second-level support for customer software/system applications.
Additional Skills: Experience with custom development using OpenText Content Server APIs is considered an asset.
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