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Hotel Front Desk Clerk

2 months ago

Lac la Biche, Canada ALMAC MOTOR HOTEL Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Hotel Front Desk Clerk at ALMAC MOTOR HOTEL. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process group arrivals and departures, taking into account room availability and guest preferences
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date records
  • Perform clerical duties, such as faxing, filing, and photocopying, as needed
  • Answer telephone calls and relay messages to guests and staff, providing excellent communication skills
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner
Requirements
  • High school diploma or equivalent required
  • Experience in a customer-facing role an asset
  • Ability to work in a fast-paced environment, standing for extended periods
  • Excellent communication and interpersonal skills
  • Ability to maintain confidentiality and handle sensitive information
What We Offer

As a Hotel Front Desk Clerk at ALMAC MOTOR HOTEL, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.