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Front Desk Clerk

1 month ago

Lac la Biche, Canada ALMAC MOTOR HOTEL Full time

Job Summary: We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at ALMAC MOTOR HOTEL. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, handling room assignments, and maintaining a smooth check-in and check-out process.

Key Responsibilities:

  • Register arriving guests and assign rooms efficiently
  • Process group arrivals and departures, ensuring a seamless experience for our guests
  • Take, cancel, and change room reservations as needed
  • Provide information on hotel facilities and services, including amenities and local attractions
  • Process guests' departures, calculate charges, and receive payments in a timely manner
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure accuracy and efficiency
  • Clerical duties, such as faxing, filing, and photocopying, as required
  • Answer telephone calls and relay messages to guests and staff
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise

Requirements:

  • Experience in a customer-facing role, preferably in the hospitality industry
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and maintain a high level of accuracy and attention to detail
  • Physical stamina to stand for extended periods and move around the hotel as needed

Working Conditions:

  • Fast-paced environment with a high volume of guest interactions
  • Standing for extended periods and moving around the hotel as needed

Experience:

  • Experience an asset, but not required
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 35 hours per week