Hotel Front Desk Clerk
2 months ago
We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at ALMAC MOTOR HOTEL. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.
Key Responsibilities- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, taking into account room availability and guest preferences.
- Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
- Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Maintain an inventory of vacancies, reservations, and room assignments, ensuring accuracy and efficiency.
- Perform various clerical duties, such as faxing, filing, and photocopying, as required.
- Answer telephone calls and relay messages to guests and staff, providing excellent communication skills.
- Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
This is a fast-paced environment that requires excellent organizational and communication skills. The successful candidate will be able to work effectively in a team setting, prioritizing tasks and managing multiple responsibilities with ease.
Requirements- Secondary (high) school graduation certificate.
- Experience in a customer-facing role is an asset.
English is the primary language spoken in this role.
Work HoursThis is a permanent position, working 35 hours per week.
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