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Technical Support Specialist

2 months ago

Surrey, British Columbia, Canada Healthpress Digital Marketing Agency Full time

{"h2": "Job Summary", "p": "We are seeking a skilled Technical Support Specialist to join our team at Healthpress Digital Marketing Agency. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients and internal stakeholders.

Your primary focus will be on resolving technical issues, providing training and guidance to users, and maintaining a comprehensive problems and solutions log.

If you have a passion for delivering exceptional customer service, a strong technical background, and excellent communication skills, we encourage you to apply for this exciting opportunity.

Responsibilities:

* Provide technical support to clients and internal stakeholders via phone, email, and in-person
* Troubleshoot and resolve technical issues in a timely and efficient manner
* Develop and maintain user guides, technical manuals, and other documentation
* Collaborate with cross-functional teams to identify and implement process improvements
* Supervise and mentor junior technical support staff

Requirements:

* 1-2 years of experience in a technical support role
* Strong technical knowledge and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Bachelor\u2019s degree in Computer Science, Information Technology, or related field

What We Offer:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.

Apply now and take the first step towards a rewarding career with Healthpress Digital Marketing Agency"}