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Restaurant Operations Supervisor

3 months ago

Newcastle, Canada McDonald's Full time
Position Overview

Key Responsibilities
  • Leadership experience in Quick Service or Full Service (minimum 1 year)
  • Dependable transportation access
  • Willingness to work at various restaurant locations
  • Ability to thrive in a dynamic team environment
  • Strong interpersonal skills and a genuine passion for leadership
  • Effective time management and organizational abilities
  • Consistent and reliable team member
What We Offer
  • Flexible work schedules with an anticipated 40-44 hour work week (8-hour shifts)
Possible shift timings include:

6am-2pm

8am-4pm

11am-7pm

4pm-12am

11pm-7am
  • Comprehensive on-the-job training
Gain insights into the McDonald's operations through station training, overseeing training teams, and managing scheduling and inventory.
  • Group insurance and benefits packages
  • Bonus opportunities
  • Career advancement potential
  • Health and wellness programs
  • Uniform provision
  • Education sponsorship via our Archways Program
  • Competitive wages based on experience
Role Responsibilities
  • Inspire and motivate a team, fostering a sense of pride and a culture that delivers exceptional Quick Service experiences.
  • Ensure a safe, secure, and hygienic environment for guests and team members.
  • Engage in community events that have a positive impact.
  • Adhere to Food Safety regulations.
  • Maintain our established cleanliness standards.
  • Clearly communicate performance expectations.
Provide ongoing counseling and coaching to team members regarding their performance.

Encourage the team to deliver outstanding customer service.

Manage the team to meet and exceed targets and standards.
  • Analyze data and evaluate outcomes to determine optimal solutions.
  • Address guest inquiries and resolve complaints.
  • Engage with guests to gather feedback on product quality and service.
About Our Company

We operate multiple locations and are dedicated to fostering strong communication within our market. Our commitment to team development is paramount, ensuring robust training for all team members, from service staff to management.

We aim to create an enjoyable work environment that promotes growth through incentives, team events, and collaborative exercises. We view challenges as opportunities to cultivate a culture of positive change for both our team and valued customers.

Innovation is at our core, encouraging team members to propose creative ideas that enhance customer experiences. We are committed to SHARING THE C.A.R.E. values with our customers and team:

C - Courteous
A - Attentive
R - Respectful
E - Empathetic

We believe that our interactions as a team should mirror the experiences we provide to our customers. We actively support local charities and community initiatives, contributing to various causes and events throughout the year.

McDonald's Canada, alongside our dedicated Owner/Operator, is committed to fostering a diverse and inclusive workplace. We uphold a long-standing policy of providing equitable opportunities for all employees and prospective candidates. Experience and grow with the world’s leading restaurant brand in a family-oriented environment.