Retail Operations Supervisor

3 weeks ago

Delta, British Columbia, Canada Michael Hill Full time

Retail Operations Supervisor at Michael Hill

Become a vital part of Michael Hill, a distinguished premium jewellery retailer with a strong presence across Australia, New Zealand, and Canada. Contribute to creating memorable experiences.

What we provide:

  • Join a supportive network of fellow Retail Operations Supervisors while receiving guidance from experienced retail leaders.
  • Enjoy access to our exclusive "Michael Hill Rewards" platform, offering discounts and cashback with various retailers, weekly culinary inspirations, and wellness advice.
  • Complimentary access to our Employee Assistance Program.
  • Be part of a well-respected, heritage brand operating in multiple regions; numerous career advancement opportunities await.
  • Participate in dedicated training and development initiatives designed to ensure your success, including 'Stepping Stones' to immerse you in the exceptional world of Michael Hill products, along with a focused leadership enrichment program.
  • Work with engaged and talented leaders committed to fostering your career growth.
  • Benefit from our Exclusive Team Member Purchase Privilege, which offers special pricing on MH Products.
  • Experience a remarkable culture recognized through outstanding engagement survey results.
  • Receive recognition for your achievements through awards ceremonies and team gatherings.

About you:

  • Demonstrated ability to achieve results in a highly monitored environment with a solid understanding of performance indicators.
  • Confidence to manage store operations in collaboration with and in the absence of the Store Manager.
  • A customer-focused mindset with the capability to maintain multiple client relationships in a dynamic environment.
  • Effective coaching skills to enhance team member performance and foster a supportive, motivated atmosphere within the store.
  • A commitment to delivering an exceptional experience for both stakeholders and team members.
  • Willingness to work evenings, weekends, and public holidays.

Position Overview:

The Retail Operations Supervisor role at Michael Hill presents an exciting opportunity for a driven professional seeking to elevate their career. By supporting the organization's vision and objectives, you will cultivate meaningful relationships, provide continuous coaching and mentoring to team members, and lead by example to achieve results through a premium customer experience.

At Michael Hill, we are dedicated to sustainability and ethical practices, protecting the ecosystem, and contributing positively to the communities we serve. Join us in making a difference for our customers, the planet, and future generations.

For over 40 years, Michael Hill has been creating memorable experiences. Are you ready to be part of our journey and create your own impactful moments? Be part of something extraordinary. Be part of Michael Hill.

We value diversity and encourage applications from all backgrounds.

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