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Customer Support Specialist

3 months ago

Fort Mcmurray, Canada the Ladders Full time

Company:
The Ladders

Number of Openings:
1

Worker Type:
Permanent

Position Overview:

The primary focus of this role is to maintain strong client relationships, assist with customer equipment, and enhance the functionality and upkeep of Mining Shovels in accordance with Caterpillar OEM standards and specifications.

In addition, the responsibilities include:

  • Providing expert guidance to clients on equipment usage and maintenance.
  • Collaborating with internal teams to ensure customer satisfaction.
  • Identifying opportunities for process improvements to optimize machine performance.

This position is essential for ensuring that our customers receive the highest level of service and support.