Software Service Expert

2 weeks ago

Sherwood Park, Alberta, Canada BIS Safety Software Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their software needs are met and exceeded.

Key Responsibilities
  • Provide outstanding technical support to customers via phone, email, and other communication channels.
  • Respond to customer inquiries in a timely and professional manner, resolving issues efficiently and effectively.
  • Collaborate with our development team to identify and implement new features and solutions that meet customer needs.
  • Develop and maintain knowledge of our software and its applications, staying up-to-date with the latest developments and trends.
  • Participate in daily team meetings to discuss customer feedback, share best practices, and align on support strategies.
  • Contribute to the development of training materials and documentation to support customer onboarding and ongoing support.
Requirements
  • Minimum 2 years of experience in a customer-facing role, preferably in a technical support or software industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders.
  • Strong technical skills, with a solid understanding of computer programs and software applications.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and support.
  • Proficiency in Microsoft Office, particularly Word and Excel.
What We Offer
  • A competitive salary range of $20.00-$24.00 per hour, based on experience.
  • A comprehensive benefits package, including dental care, disability insurance, extended health care, life insurance, paid time off, and vision care.
  • A dynamic and entrepreneurial work environment, with opportunities for growth and professional development.

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