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Customer Service Ambassador

2 months ago

Sherwood Park, Alberta, Canada BIS Safety Software Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional customer service, technical support, and training to our users.

Key Responsibilities
  • Provide outstanding customer service, including software support, training, and technical assistance
  • Act as a mentor to other team members, promoting a positive and collaborative work environment
  • Develop and maintain strong relationships with customers, ensuring their needs are met and exceeded
  • Stay up-to-date with industry trends and software developments, applying this knowledge to improve customer support and services
  • Collaborate with the development team to test and validate software functionality
Requirements
  • Minimum 2 years of experience in customer-facing roles, with a focus on technical support and service delivery
  • Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders
  • Strong technical skills, including proficiency in Microsoft Word and Excel
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
  • High school diploma or equivalent required; degree in a related field preferred
Preferred Qualifications
  • Experience in providing technical support for software providers
  • Proficiency in Spanish or French language skills
What We Offer
  • Competitive salary and benefits package, including medical, dental, and vision coverage
  • Opportunities for professional growth and development, including training and mentorship
  • A dynamic and collaborative work environment, with a focus on innovation and customer satisfaction