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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at Armstrong Fluid Technology. As a key member of our customer-facing team, you will be responsible for maintaining all aspects of the customer service relationship, including contract verification, order processing, scheduling, follow-ups, and communicating customer needs to all necessary departments.
Key Responsibilities- Maintain communication directly with customers, being attentive to individual customer requirements, and ensuring a proactive and efficient response to customer needs.
- Handle customer complaints, ensuring a satisfactory resolution for both the customer and the business.
- Provide timely responses to customer queries, ensuring to document all correspondence via email, including confirmation of verbal discussions.
- Follow all established policies and procedures, ensuring standards of service to customers and business objectives.
- Proactively communicate with internal team members and other departments to provide Value and Solution Selling initiatives to customers.
- Regularly maintain records of approved customer contracts to ensure accurate order processing.
- Maintain customer data files to ensure accuracy of recorded information.
- College certificate or diploma in Customer Service or Business, or equivalent working experience.
- Minimum five-years' experience in a corporate Customer Service role, providing Value & Solution Selling.
- Experience as a team leader within a Customer Service-oriented role considered a strong asset.
- Experience working in industrial/manufacturing settings preferred.
- Working knowledge of HVAC industry considered an asset.
- An enthusiastic attitude with a customer-first mindset, including conflict management and superior interpersonal skills.
- Creative, proactive problem-solving skills with solution-oriented approach.
- Proficient experience of using a Material Requirements Planning (MRP) software.
- Ability to simplify complex issues, conduct root-cause analyses, and provide clear and concise recommendations.
By joining us, you'll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You'll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow's solutions today.
