Retail Customer Service Representative

2 weeks ago

Scarborough Village, Ontario, Canada Walmart Canada Full time
Job Summary

As a Consumables Associate at Walmart Canada, you will play a key role in delivering exceptional customer service and contributing to the success of our retail operations. This role involves working as part of a team to stock and process merchandise, assist customers with their shopping needs, and maintain a safe and clean work environment.

Key Responsibilities
  • Greet all customers in a polite and friendly manner.
  • Assist customers by promoting products/services, locating merchandise, and making purchase decisions.
  • Resolve customer issues and refer concerns to management where appropriate.
  • Maintain salesfloor presentation by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up and maintaining product displays, signing and pricing merchandise.
  • Ensure proper handling of claims and returns, secure merchandise, identify high shrink items, and maintain a safe work environment as per Company policies and procedures.
  • Receive and stock merchandise, utilize equipment appropriately, administer required paperwork, logs, and other documentation.
  • Refer appropriate service and transactional items to a Customer Service Manager as required.
  • Stock merchandise/picks, downstock if applicable, apply product protection when required, set and complete modulars, including flex modulars, and set new shelf caps.
Requirements

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

300 Borough Dr, Scarborough, ON M1P 4P5, Canada

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