Automotive Product Consultant

4 weeks ago

Langley, Canada OpenRoad Auto Group Full time

UNLIMITED OPPORTUNITIES AHEAD.

Position: Product Advisor
Status: Full-Time

Company: OpenRoad Auto Group
Department: Sales

At OpenRoad, we take pride in our innovative culture, shaped by over 40 years of ongoing improvement initiatives. As one of the largest and fastest-growing automotive retail groups in the country, we represent 21 automotive brands across 34 locations, all united by a vision to become the national leader in customer experience. Recognized as one of Canada's Best Employers and Best Managed Companies, we seek team players eager to learn, work diligently, and take ownership of their roles.

A Career at OpenRoad Offers:

  • Opportunity to engage with a diverse range of OEM brands including Acura, Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen.
  • Attractive incentives such as a Discounted Vehicle Purchasing Program, Footwear Subsidy, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching, and a Tool Allowance.
  • Access to internal and external training and development opportunities for professional growth.
  • A collaborative, friendly, and progressive work culture emphasizing transparency, innovation, relationships, and empowerment.
  • Comprehensive Extended Health and Dental plans tailored for employee wellness.
  • Recognition and engagement events.
  • And more.

ROLE & RESPONSIBILITIES:

  • Deliver outstanding customer service by identifying each client's vehicle needs through effective questioning and active listening.
  • Drive new business growth by seeking new customers through prospecting and referral networks.
  • Facilitate the sale of new and pre-owned vehicles, including conducting test drives.
  • Stay informed about automotive terminology and technological advancements in all products and inventory.
  • Maintain thorough knowledge of all products, including features, specifications, pricing, colors, options, and standard equipment, and participate in available product training.
  • Utilize effective closing techniques; seek management assistance when necessary and maintain a profit-oriented mindset.
  • Ensure customers are well-informed about their new and pre-owned vehicles' operating features, warranties, and paperwork to foster customer loyalty.
  • Introduce customers to Service Department personnel to highlight the quality and efficiency of our service operations.
  • Set monthly productivity goals and organize strategies to achieve them.
  • Adhere to dealership processes and procedures to maintain a high Customer Satisfaction Index rating on sales, delivery, and follow-up.
  • Attend department meetings as required.
  • Follow company safety policies and practices, reporting any accidents to a Manager/Supervisor immediately.
  • Perform additional duties as assigned by management.
  • OpenRoad reserves the right to modify this job description as business needs evolve.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Strong interpersonal skills with the ability to communicate effectively and professionally.
  • Capability to work collaboratively with all organizational levels.
  • Proficient computer skills (internet & MS Office) with the ability to maintain records using computerized systems.
  • Effective negotiation skills and sound decision-making abilities aligned with essential job functions.
  • A current VSA MDC License.
  • A valid British Columbia Driver's License with a clean driving record.

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