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Director of Rooms and Guest Services

2 months ago

Vancouver, British Columbia, Canada Rosewood Hotel Group Full time
Job Summary

We are seeking a highly experienced and skilled professional to join our team as Assistant Director of Rooms Operations at Rosewood Hotel Group. This is a key leadership role that requires a strong background in hotel operations, with a focus on delivering exceptional guest experiences and driving business results.

Key Responsibilities
  • Leadership and Management
    • Provide strategic direction and guidance to the Rooms team to ensure seamless execution of hotel operations.
    • Lead by example, demonstrating a strong commitment to excellence and a passion for delivering exceptional guest experiences.
  • Guest Experience
    • Develop and implement strategies to enhance the guest experience, ensuring that all interactions are personalized, attentive, and exceed expectations.
    • Collaborate with other departments to ensure seamless service delivery and a consistent brand experience.
  • Operational Excellence
    • Drive operational efficiency and effectiveness, ensuring that all hotel operations are running smoothly and efficiently.
    • Develop and implement processes and procedures to improve productivity, reduce costs, and enhance guest satisfaction.
  • Team Development
    • Recruit, train, and develop a high-performing Rooms team, ensuring that all team members have the skills and knowledge required to deliver exceptional guest experiences.
    • Provide coaching and feedback to team members to ensure that they are meeting their performance goals and exceeding guest expectations.
Requirements
  • Experience
    • Minimum five years' experience in a similar or relevant capacity in a luxury or ultra-luxury hotel.
    • Previous experience as a Manager/Director of Housekeeping & Front Office is required.
  • Education
    • College degree or equivalent work experience preferred.
  • Schedule
    • Open availability to include days, nights, overnights, weekends.
  • Technical Skills
    • Thorough knowledge of luxury service and guest expectations.
    • Extensive knowledge and experience of expense / labor / occupancy forecasting and budgeting.
    • Ability to plan, implement and design operating standards and procedures.
  • Language
    • Verbal and written fluency in English.
  • Physical Requirements
    • Must be able to exert physical effort in transporting 35 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods.
About Us

Rosewood Hotel Group is a luxury hotel company that operates a collection of distinctive, one-of-a-kind properties around the world. Our hotels are known for their elegant design, exceptional service, and unparalleled amenities. We are committed to providing our guests with a truly unforgettable experience, and we are seeking like-minded professionals to join our team.