Senior Customer Account Manager

6 days ago

Montreal, Quebec, Canada CB Canada Full time

Senior Customer Account Manager – Competitive Salary – Montreal, QC

The Role

We are a recognized leader in global food supply chain integrity management, and we are looking to add a Senior Customer Account Manager to our team. Day-to-day you will be the primary point of contact for customers with regards to receipt of Purchase Orders, and any related follow-ups to ensure on-time deliveries in full. You will also be responsible for strategic accounts that require additional operational focus/attention.

This is an on-site position in Montreal. We are looking for a highly organized and detail-oriented individual who can work effectively in a team environment.

Key Responsibilities:

The key responsibilities of a Senior Customer Account Manager include, but are not limited to:

  • Act as a liaison between the Sales team, suppliers, and customers.
  • Responsible for all order entry in our enterprise resource planning system.
  • Responsible for sending sales orders and purchase orders.
  • Responsible for new item master data creation submissions.
  • Responsible for issuing and sending credit and debit notes.
  • Keep internal records updated.

Operational Support:

  • Oversee the entire process from the time a sale is made, until final delivery.
  • Monitor customer shipments via reports and external platforms.
  • Monitor customers' performance (demand); liaise with supply chain and logistics teams in actively addressing supply chain issues.
  • Send customer schedules and regular updates.
  • Coordinate with internal departments, service providers, and suppliers to ensure on-time deliveries in full.
  • Troubleshoot all customer questions, concerns or complaints, and involve necessary parties.
  • Build and maintain business relationships with customers by providing prompt and accurate service so as to promote customer loyalty.
  • Manage customers with high levels of demand.

Project Management:

  • Artwork development – Teamwork Platform – managing deadlines.

Program Management:

  • Higher-level decision making – overall daily account management.
  • Providing monthly program updates to commercial lead (Business Development Manager).
  • Deductions and claims maintenance.

The Company

CB Canada is a food processor, marketer, and innovator of frozen vegetables, fruit, and potatoes that we supply to customers all over the world. We examine the entire market, looking for new products and trends. This ongoing research enables us to provide our customers with exciting, innovative, and tasty new products. Our diverse product line meets the needs of any market, and all of our products are grown, harvested, and processed with care.

The Person

The key skills and qualities of a Senior Customer Account Manager are:

  • Good interpersonal skills.
  • Good communication style.
  • Ability to work alone and in a team.
  • Good conflict resolution skills.
  • Good leadership skills.
  • Highly organized, and be thorough with great attention to detail.
  • Critical thinker.
  • Solution-oriented.
  • Ability to think on your feet & respond to complications calmly and efficiently.
  • Experience in customer service – this is NOT an entry-level position; expectation would be for someone to be a relative plug & play.

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