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Hotel Operations Manager

2 months ago


Penticton, British Columbia, Canada Sahara Courtyard Inn (1995) Ltd. Full time
Hotel Manager Job Description

About the Role:

We are seeking a highly skilled and experienced Hotel Manager to join our team at Sahara Courtyard Inn (1995) Ltd. As a Hotel Manager, you will be responsible for the overall management of our hotel, ensuring that our guests receive exceptional service and that our operations run smoothly.

Key Responsibilities:

  1. Develop and Implement Policies: Develop and implement policies and procedures for daily hotel operations, ensuring that they are aligned with our company's goals and objectives.
  2. Staff Management: Recruit, hire, and supervise a team of staff, including front desk, housekeeping, and maintenance personnel.
  3. Performance Reviews: Conduct regular performance reviews to ensure that staff are meeting their performance expectations.
  4. Supplier Negotiations: Negotiate with suppliers to ensure that we receive the best possible rates for materials and supplies.
  5. Training and Development: Conduct training sessions to ensure that staff have the necessary skills and knowledge to perform their jobs effectively.
  6. Front Desk Duties: Perform front desk duties, including checking in and out guests, handling customer complaints, and resolving issues.
  7. Marketing and Promotion: Develop and implement marketing strategies to attract new customers and retain existing ones.
  8. Maintenance and Repairs: Oversee maintenance and repairs, ensuring that our hotel facilities are well-maintained and in good working order.
  9. Policies and Procedures: Enforce policies and procedures, ensuring that they are followed by all staff.
  10. Customer Service: Provide exceptional customer service, ensuring that our guests have a positive experience at our hotel.
  11. Work Schedules: Establish and manage work schedules, ensuring that staff are working efficiently and effectively.
  12. Inventory Management: Organize and maintain inventory, ensuring that we have the necessary supplies and materials to operate effectively.

Requirements:

  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Work Setting: Hotel, motel, or resort.
  • Computer and Technology Knowledge: MS Word, MS Excel, and MS Office.
  • Work Conditions and Physical Capabilities: Fast-paced environment, work under pressure, tight deadlines, attention to detail, standing for extended periods.
  • Personal Suitability: Client focus, efficient interpersonal skills, excellent oral communication, excellent written communication, flexibility, initiative, and team player.
  • Experience: 2 years to less than 3 years.

Language: English