Hotel Operations Manager

3 weeks ago

Penticton, British Columbia, Canada GILL ONWARD ENTERPRISES INC. Full time
Job Summary

GILL ONWARD ENTERPRISES INC. is seeking a highly skilled and experienced Hotel Front Desk Manager to join our team. As a key member of our hotel operations team, you will be responsible for ensuring seamless guest experiences and efficient hotel operations.

Key Responsibilities
  • Develop and implement policies and procedures for daily hotel operations, ensuring compliance with company standards and regulatory requirements.
  • Recruit, train, and supervise front desk staff, providing guidance and support to ensure excellent customer service.
  • Perform front desk duties, including check-in, check-out, and guest services, ensuring accuracy and efficiency.
  • Enforce hotel policies and procedures, addressing customer complaints and concerns in a professional and courteous manner.
  • Assist guests with special needs, providing personalized support and services.
  • Establish and manage work schedules, ensuring adequate staffing levels and efficient operations.
Requirements
  • Bachelor's degree in Hospitality, Business, or related field.
  • 1-2 years of experience in hotel operations, front desk management, or related field.
  • Excellent communication and interpersonal skills, with ability to work effectively with guests, staff, and management.
  • Strong problem-solving and analytical skills, with ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, with attention to detail and ability to multitask.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

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