Customer Service Team Leader

1 month ago


Amherst, Canada Scotiabank Full time

Customer Experience Supervisor

Are you ready to take on a pivotal role in enhancing customer satisfaction? As a Customer Experience Supervisor at Scotiabank, you will:

  • Oversee and guide a team of Customer Experience Representatives
  • Foster strong client relationships and deliver exceptional service
  • Serve as the acting manager for the branch when necessary
  • Identify opportunities to elevate the overall customer journey
  • Support the rollout of new policies and operational procedures

Key Qualifications:

  • Demonstrated leadership skills to mentor and develop team members
  • Outstanding customer service aptitude
  • Experience in managing teams is preferred
  • Strong communication capabilities
  • Willingness to work flexible hours
  • Experience in the banking sector is advantageous
  • Familiarity with digital banking platforms

Why consider this opportunity?

  • Join an innovative and supportive team environment
  • Benefit from a career path with opportunities for advancement
  • Make a meaningful impact within our community-focused organization
  • Receive recognition and rewards for your contributions
  • Enjoy competitive salary and benefits packages


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