Guest Services Associate

1 month ago

Whistler, British Columbia, Canada Travel + Leisure Co Full time

Unlock the Art of Exceptional Guest Experiences

At Travel + Leisure Co., we're passionate about putting the world on vacation. As a Guest Services Associate, you'll play a vital role in delivering unforgettable experiences for our guests. Your warm welcome, excellent service, and contagious smile will make a lasting impression, from registration to checkout.

Key Responsibilities:

  • Extend hospitality with heart, providing warm welcomes and exceptional service to guests from around the world.
  • Guide guests through the registration process, issue unit keys, and share information about the resort and nearby attractions.
  • Process cash and credit card transactions with precision and accuracy, following established procedures.
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities with attention to detail.
  • Complete all check-out procedures, verifying that the correct charges and credits are reflected in guest folios.
  • Reserve and confirm reservations for individuals and/or groups, ensuring seamless experiences.
  • Provide guests with room rate quotes, responding to their inquiries and concerns with speed and accuracy.

What We're Looking For:

  • A professional appearance and a positive, can-do attitude.
  • Excellent communication skills, with the ability to read, write, and understand English.
  • The ability to solve problems with minimal supervision, think critically, and multitask in a fast-paced environment.
  • Basic math skills and knowledge of proper cash handling procedures.
  • Strong attention to detail, organization skills, and basic computer and office skills.

Compensation and Benefits:

The hourly rate for this role is $23.34. As a valued member of our team, you'll enjoy a comprehensive benefits package, including opportunities for growth and development.

Why Travel + Leisure Co.?

We're a global leader in the vacation ownership industry, with a passion for delivering exceptional experiences. Our inclusive environment is built on a foundation of excellence, fun, and mutual support. Join our team and build a career where memories start with you.

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