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Front Desk Coordinator

2 months ago

Perth County, Canada BELFOR Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Receptionist at Belfor. As the first point of contact for our clients and visitors, you will be responsible for providing exceptional service and ensuring a positive experience for all who interact with our office.

Key Responsibilities
  • Front Desk Operations
    • Answer and direct calls, screen calls as requested, and route calls to the appropriate recipient
    • Provide customer service regarding all queries from the public and customers
    • Perform basic bookkeeping and data entry, and provide general administrative support to all departments
  • Administrative Support
    • File documents and maintain accurate records
    • Order and maintain office supplies
    • Monitor and maintain office equipment, such as fax machines and photocopiers
  • Customer Service
    • Provide exceptional customer service to all clients and visitors
    • Ensure all visitors sign in and sign out when entering and exiting the building
    • Direct persons to the correct destination in the building
  • Communication
    • Schedule meetings and conference room bookings
    • Arrange appointments and update appointment calendars
    • Take and report meeting minutes
  • Team Player
    • Work collaboratively with other team members to achieve common goals
    • Participate in and demonstrate an understanding of safety principles and practices
Requirements
  • Education
    • Post-secondary office administration courses or certification preferred
  • Experience
    • 1+ years of general office experience in a related field
    • Construction, restoration, or insurance experience preferred
  • Skills
    • Comprehensive understanding of customer service principles and practices
    • Quick learner, detail-oriented, and self-motivated
    • Strong written and verbal communication skills
    • Ability to work within a team or independently as needed
Working Conditions

The Receptionist will work in a fast-paced office environment and will be required to lift up to 40 lbs. on a regular basis. The position may also require occasional travel and working evenings, on-call, and weekends as needed.