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Programmatic Solutions Consultant

2 months ago

Toronto, Ontario, Canada Amazon Advertising Canada Inc. Full time
About the Role

We are seeking a highly skilled Programmatic Solutions Consultant to join our team at Amazon Advertising Canada Inc. in Toronto, ON, CAN.

As a Programmatic Solutions Consultant, you will be responsible for managing the end-to-end experience of our enterprise customers using our demand-side platform, Amazon DSP.

You will drive success by developing customer expertise in our programmatic advertising DSP and providing services such as onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practices.

Key Responsibilities
  • Owning the relationship with programmatic trading desk managers and engaging with multiple customer organizational levels to understand business objectives
  • Providing services such as onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practices
  • Analyzing and interpreting data to identify improvement areas, root causes, and formulate enablement and adoption recommendations
  • Driving the evolution of Amazon DSP by assisting customers with product beta participation, capturing customer feedback, and collaborating closely with cross-functional Amazon teams
  • Defining and improving processes and tools for the Programmatic Solutions Consultant team to better serve customers
A Day in the Life

A typical PSC engagement with our customers could include onboarding new traders, delivering trainings on new product features, assisting a customer with a beta feature, consulting in business strategy and planning discussions, providing oversight in execution of campaign strategy, developing campaign optimization recommendations and monitoring their impact, conducting deep dives to determine root causes of issues and informing customers of the best course of action.

You will advocate for customer in internal forums, provide troubleshooting support and triage when needed, and simplify and propagate customer feedback to inform product and services design.

PSCs operate as trusted advisors to customers every day, and ensure customers gradually develop into proficient users of our DSP, who see Amazon DSP as their preferred means to their goals.

About the Team

Amazon Ads helps brands create experiences that delight customers and deliver meaningful results.

With 300+ million worldwide active customer accounts, and first-party insights based on shopping, streaming and browsing signals, brands can craft relevant campaigns that enhance customer experiences.

Our solutions on, services like Twitch, IMDb TV, Alexa, Amazon Music, and partnerships with third-party publishers and exchanges make Amazon Ads the ultimate amplifier for brands to reach the right audiences in the right places, both on and off Amazon.

We believe we understand e-commerce advertising better than anybody else and want to turn it into a science of its own that all users can leverage for their programmatic advertising.

What We Offer

We offer a dynamic and inclusive work environment that values work-life balance, career growth, and employee well-being.

We are committed to furthering our culture of inclusion and have 13 employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.

We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

Our team puts a high value on work-life balance and offers flexibility in working hours to ensure that you can find your own balance between your work and personal lives.

We are open to hiring candidates to work out of one of the following locations:

Toronto, ON, CAN

BASIC QUALIFICATIONS

  • 3+ years of digital advertising and client-facing roles experience
  • Experience analyzing data and best practices to assess performance drivers
  • Experience with annual brand and media planning

PREFERRED QUALIFICATIONS

  • Experience in ecommerce or online advertising
  • Experience in omnichannel marketing, search engine marketing or search engine optimization
  • Experience working with DMPs, CDPs and data migrations