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Technical Specialist

1 month ago

Calgary, Alberta, Canada Hexagons Autonomy & Positioning division Full time

Overview

Hexagon's Autonomy & Positioning division is seeking a highly skilled Technical Specialist to join our global team. As a key member of our software support team, you will play a critical role in delivering exceptional customer experiences and driving the adoption of our innovative solutions.

The Role

As a Technical Specialist, you will be responsible for providing advanced technical support to our customers, resolving complex software issues, and collaborating with our development team to identify and fix bugs. You will also be involved in developing and maintaining detailed technical documentation, training resources, and support materials.

Responsibilities

  • Provide expert technical support to customers, resolving complex software issues and escalating to development teams as needed.
  • Collaborate with the development team to identify and fix bugs, improve software functionality, and enhance user experience.
  • Develop and maintain detailed technical documentation, training resources, and support materials to ensure seamless customer support.
  • Support the sales process by coordinating successful evaluations and demonstrations to increase the adoption of Hexagon A&P products and services.
  • Work closely with internal stakeholders to ensure effective communication and collaboration.

Qualifications

  • 3+ years of experience in a technical support role within the technology industry.
  • Bachelor's degree in Geomatics Engineering or a related engineering or science discipline.
  • Excellent verbal and written communication skills, with strong proficiency in delivering presentations.
  • Proficiency in using ticketing systems such as Salesforce, ServiceNow, Zendesk, or similar platforms.
  • Ability to travel internationally as needed.

Key Success Factors

  • Demonstrated ability to deliver exceptional customer experiences and drive the adoption of innovative solutions.
  • Strong technical skills and ability to resolve complex software issues.
  • Excellent communication and collaboration skills, with the ability to work effectively with internal stakeholders.
  • Ability to work well in a fast-paced environment and prioritize tasks effectively.

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

This position is with Hexagon's Autonomy & Positioning division, a global technology leader, pioneering end-to-end solutions for assured positioning and autonomy on land, sea, and air. Our work touches every aspect of life, from sustainability on Earth to enabling autonomy.