IT Support Specialist

4 weeks ago


Burnaby, British Columbia, Canada Randstad Canada Full time

About the Role

We are seeking an experienced IT Analyst to join our dedicated team and contribute to the delivery of high-quality IT support services.

Key Responsibilities

  • Provide remote support to retail colleagues and partners
  • Provide desktop and user support at the office location
  • Set up new user accounts and assist with onboarding
  • Troubleshoot network issues and escalate effectively
  • Utilize ServiceNow to log, update and resolve support tickets
  • Collaborate with internal teams and 3rd party vendors to troubleshoot and resolve incidents
  • Contribute to the continual service improvement of IT support services

Requirements

  • Passion for providing excellent customer service
  • Strong communications skills, both written and verbal
  • Previous experience providing remote and desktop support
  • Experience with Windows 10, Office 365, Azure Active Directory, computer hardware, mobile device management, basic network troubleshooting and basic application troubleshooting

Desirable Skills

  • Administering users and phonelines through RingCentral
  • Configuring devices and profiles in JAMF
  • Retail-specific hardware, software and support processes
  • Troubleshooting or configuring Cisco Meraki equipment
  • Clinical software troubleshooting and understanding of optometry equipment

About Randstad Canada

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada and creating an inclusive and accessible workplace for all its candidates and employees.


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