IT Support Specialist
4 weeks ago
About the Role
We are seeking an experienced IT Analyst to join our dedicated team and contribute to the delivery of high-quality IT support services.
Key Responsibilities
- Provide remote support to retail colleagues and partners
- Provide desktop and user support at the office location
- Set up new user accounts and assist with onboarding
- Troubleshoot network issues and escalate effectively
- Utilize ServiceNow to log, update and resolve support tickets
- Collaborate with internal teams and 3rd party vendors to troubleshoot and resolve incidents
- Contribute to the continual service improvement of IT support services
Requirements
- Passion for providing excellent customer service
- Strong communications skills, both written and verbal
- Previous experience providing remote and desktop support
- Experience with Windows 10, Office 365, Azure Active Directory, computer hardware, mobile device management, basic network troubleshooting and basic application troubleshooting
Desirable Skills
- Administering users and phonelines through RingCentral
- Configuring devices and profiles in JAMF
- Retail-specific hardware, software and support processes
- Troubleshooting or configuring Cisco Meraki equipment
- Clinical software troubleshooting and understanding of optometry equipment
About Randstad Canada
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada and creating an inclusive and accessible workplace for all its candidates and employees.
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