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Customer Success Manager

2 months ago

Toronto, Ontario, Canada ElectroNeek Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at ElectroNeek. As a key liaison between our company and our valued customers, you will play a pivotal role in managing customer relationships and guiding them toward success and sustainable growth.

Key Responsibilities
  • Customer Success: Take ownership of our customers' success and their relationships with ElectroNeek, ensuring their satisfaction with our products and contributing to their long-term loyalty.
  • Business Performance: Monitor and drive customer business performance, software usage, technical incident resolutions, customer engagement levels, and overall satisfaction.
  • Strategic Planning: Work closely with customers to maximize their market potential with ElectroNeek, using a data-driven, consultative approach and leveraging strong problem-solving skills.
  • Upselling and Cross-Selling: Identify upsell and cross-sell opportunities and help partners find the best offer to accomplish their business goals.
  • Communication: Collaborate with internal departments to fulfill client needs, including analyzing customer requests and effectively communicating follow-up and guidance to internal teams.
Requirements
  • Experience: 5+ years of experience in customer success management, including ownership of accounts revenue.
  • Industry Knowledge: Strong foundation of product knowledge and understanding of business and SaaS metrics (ROI, ARR, MRR, margin/rate, Churn rate, Retention rate).
  • Technical Skills: Familiarity with technology in general, or RPA specifically, and experience with CSM software systems (Planhat, HubSpot, etc).
  • Soft Skills: Strong business acumen and strategic vision, capable of conducting structured analyses and developing detailed action plans, as well as excellent communication and problem-solving skills.
About ElectroNeek

We are a fast-growing tech company at the forefront of Intelligent Automation, revolutionizing how businesses approach automation worldwide. Our core focus is on delivering comprehensive, business-oriented solutions with a strong emphasis on ROI calculation, process visualization, and seamless integration across various environments.

We empower business users to define processes in a user-friendly manner and leverage advanced AI-powered software robots for automation. Our approach encourages businesses to prioritize critical automation steps, ensuring optimal efficiency and collaboration between humans and software robots.