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Fragrance Ambassador

2 months ago

Toronto, Ontario, Canada Cartier Full time
Key Responsibilities

Deliver exceptional client experiences, driving strong fragrance and accessories sales through personalized interactions and product knowledge.

  • Support the boutique in achieving and/or exceeding monthly fragrance and accessories sales targets.
  • Ensure each client and visitor receives a warm welcome, leveraging waiting periods to introduce fragrance and accessories as an emotional component of the Cartier universe.
  • Process fragrance and/or accessory sales for Sales Associates, if needed.
  • Expertly uncover clients' needs and expectations about fragrance and accessories, handling objections with ease.
Client Development and Growth

Develop and grow fragrance and accessories clientele through strategic partnerships and client engagement.

  • Partner with Sales Associates during client appointments to encourage cross-category selling opportunities.
  • Build client base with new clients for fragrance and accessories categories.
  • Identify clients with interest and potential to grow into other categories, directing them to a trusted Sales Associate.
Category Ambassadorship

Raise awareness, product knowledge, and passion for fragrance and accessories across the boutique team through training and initiatives.

  • Host weekly training briefs during morning meetings to raise awareness and product knowledge.
  • Maintain % participation in trainings provided by Marketing and L&D teams, conveying key insights within the boutique.
  • Support execution of fragrance and accessories initiatives in partnership with boutique management and corporate stakeholders.
Daily Boutique Operations

Support daily boutique operations, ensuring seamless client experiences and efficient sales processes.

  • Understand and comply with all security and operational policies and procedures.
  • Assist with daily set-up, merchandising, and breakdown of the boutique.
  • Ensure sufficient product stock levels and organize back-stock for accessories and fragrance products.
Collaboration and Feedback

Collaborate with corporate teams and Ambassador community, sharing client and team feedback for improvement.

  • Share relevant client and team feedback with fragrance and accessories corporate teams.
  • Engage in virtual meetings with network-wide Ambassador Community and corporate teams.

Requirements:

  • 2 to 5 years of previous experience in luxury retail, service, or hospitality environment.
  • General knowledge of perfume and accessories categories.

Personal Skills/Abilities:

  • Excellent interpersonal and communication skills.
  • Excellent sales skills.
  • Strong attention to detail with the ability to multi-task with precision.
  • Self-starter with team-player approach.
  • Structured and vigorous in follow-up.
  • Entrepreneurial attitude: meet challenges with resourcefulness and proactively generate suggestions and innovative approaches.

Compensation:

  • Hourly rate-based.