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Service Operations Coordinator

3 months ago

Vaughan, Ontario, Canada Zanchin Automotive Group Full time

Exciting opportunity for a Service Coordinator in the automotive industry.

Empowering Your Career Journey

Zanchin Automotive Group, a prominent network of over 35 successful dealerships, is seeking a dedicated and skilled SERVICE COORDINATOR to enhance our operations.

Become part of a company with a rich history of community support, where careers are nurtured with enthusiasm, integrity, and respect. We are committed to fostering a work environment that promotes innovative thinking and performance-driven results.

What we offer...

  • Attractive and competitive compensation package
  • Comprehensive Group Benefits Program, including extended medical, dental, vision, and life insurance
  • Tools and equipment provided by the company
  • Continuous training and development opportunities from industry experts
  • Pathways for career progression within the organization
  • Employee discounts on vehicles, travel, gym memberships, and more

About the role...

This position plays a crucial role in our service operations, focusing on scheduling customer vehicle service and maintenance appointments. Key responsibilities include:

  • Managing service and maintenance appointment scheduling through proactive outreach
  • Communicating necessary vehicle maintenance to customers
  • Confirming upcoming appointments and following up on missed ones
  • Addressing initial customer inquiries and concerns
  • Opening and closing internal work orders
  • Coordinating vehicle clean-up for new and used cars
  • Collaborating with technicians to ensure vehicle readiness for delivery
  • Conducting vehicle inspections prior to customer pick-up

About you...

The ideal candidate will possess a strong background in customer service, including:

  • 1 to 2 years of relevant experience in customer service or business development
  • Secondary School diploma or equivalent experience
  • Excellent verbal and written communication skills
  • Self-motivated with a commitment to excellence
  • Ability to adapt to a dynamic work environment and meet deadlines
  • Strong attention to detail and organizational skills
  • Professional demeanor and ability to work independently
  • Desire to thrive in a fast-paced setting
  • Commitment to delivering high-quality work

Why Zanchin Automotive Group?

We are dedicated to your career growth and success.

Be part of an industry leader with a legacy of people-focused business practices.

Your contributions will be valued, and your ideas will be welcomed in our collaborative environment.

Enjoy a competitive compensation and benefits package, along with various employment perks.

Experience a culture that prioritizes transparency, communication, and teamwork.

Consider this opportunity to advance your career in a dynamic and supportive organization.

Zanchin Automotive Group is an equal opportunity employer committed to creating an inclusive and accessible workplace. We encourage applications from all individuals and will provide accommodations as needed throughout the recruitment process.