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Training Manager
2 months ago
Menkes Developments Ltd. is a leading real estate company seeking a skilled Training Manager to join our Residential Operations group. As a key member of the Customer Care Team, you will be responsible for delivering training programs that meet brand standards and enhance customer experience.
Key Responsibilities- Collaborate with Customer Care Managers and Team Leads to assess training needs and develop effective training plans.
- Design and implement innovative learning resources to engage new hires and existing team members.
- Oversee the management of training curriculum and partner with external resources to determine suitable training.
- Cultivate strong partnerships across functions to enhance Customer Care standards.
- Stay current with industry trends and market conditions to inform training initiatives.
- Undergraduate degree in Arts, Business Administration, or Education.
- At least 3 years of progressive experience in a similar role with a proven ability to design and execute engaging blended learning programs.
- Experience in the residential construction industry is highly desirable.
- Working knowledge of Tarion and the Ontario New Home Warranties Plan Act is an asset.
- Excellent communication and planning skills, with a flexible and upbeat attitude.
A competitive compensation package and the opportunity to work with an industry leader.
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