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Training Manager

2 months ago


Toronto, Ontario, Canada Menkes Developments Ltd. Full time
{"title": "Manager, Training", "description": "About the Role

Menkes Developments Ltd. is a leading real estate company seeking a skilled Training Manager to join our Residential Operations group. As a key member of the Customer Care Team, you will be responsible for delivering training programs that meet brand standards and enhance customer experience.

Key Responsibilities
  • Collaborate with Customer Care Managers and Team Leads to assess training needs and develop effective training plans.
  • Design and implement innovative learning resources to engage new hires and existing team members.
  • Oversee the management of training curriculum and partner with external resources to determine suitable training.
  • Cultivate strong partnerships across functions to enhance Customer Care standards.
  • Stay current with industry trends and market conditions to inform training initiatives.
Qualifications
  • Undergraduate degree in Arts, Business Administration, or Education.
  • At least 3 years of progressive experience in a similar role with a proven ability to design and execute engaging blended learning programs.
  • Experience in the residential construction industry is highly desirable.
  • Working knowledge of Tarion and the Ontario New Home Warranties Plan Act is an asset.
  • Excellent communication and planning skills, with a flexible and upbeat attitude.
What We Offer

A competitive compensation package and the opportunity to work with an industry leader.

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